Question 1

How do I place an order?

Accepted Answer

To place an online order for Fat Matt's BBQ products, simply choose the product you would like. Click on the image you like and you will be taken to that product's product page where you will choose the pertinent information for that product, including quantity. Click "add to cart" to add your selection to the shopping cart. Once you have all of your products in the shopping cart, you then follow the prompts to checkout with a credit card. Our shopping cart is securely powered by Stripe.

Question 2

Payment, Shipping & Sales Tax

Accepted Answer

We currently accept Visa, MasterCard, Discover, and American Express.
 
Shipping rates are calculated based on flat rate shipping with USPS, Priority Mail with a 2 - 10 day delivery range.  We do not offer expedited delivery options at this time. Flat rate shipping is the least expensive mode of shipping for our customers throughout the United States. We only ship to the United States.
​
Sales tax is calculated and collected for all purchases made in Michigan, USA at the rate of 6% for non-food grade items. 
﻿﻿
Secure Ordering
Your purchase is made through our secure site powered by Stripe.

Question 3

Fat Matt's BBQ Privacy Policy

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 
​
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above and below only.
​
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
​
Please note, the terms and privacy policies of such third parties may apply to you as well, in particular: Google Analytics, Drift, Google Optimize, Google Ads, Google Tag Manager, Google Recaptcha, Your acceptance of applicable third party terms is required to access the Website and Products.
​
The Website and Products may contain links to third party websites. Such links do not amount to an endorsement of such other websites. Fat Matt's BBQ, LLC is not responsible for other websites.
​
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered through Wix.com, including our payment processing partner Stripe, and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
​
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at beefcake0404@yahoo.com or mail to Fat Matt's BBQ, 259 E Munger Road, Munger, MI 48747. 
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
​
We do not sell your Personal Data to anyone at anytime for any reason.

Question 4

Returns & Refunds Policy

Accepted Answer

Damaged Items: if your product was damaged during the shipping process, please contact us to initiate return process. You will need to provide photos of damaged product and shipping box for chance at refund/replacement.

Unused/Unopened Items: Refund on all unused, unopened (seal not broken) products within 14 days of purchase at your own personal cost. Shipping will be deducted from refund if you received free shipping with your order.

Opened/Partially Used: We do not provide refunds on any items opened or used.

Question 5

Where do I find your food truck?

Accepted Answer

Great question! We are always on the move and setting up at new locations. You can learn where to find us a few different ways. 
Subscribe to our Wanna Bone? newsletter for updates on where you can find us each month. 
Follow us on Facebook to keep up to date on our locations. 
Click 'Food Truck' on our site menu where we keep our locations up-to-date. 
We look forward to seeing you soon!

Question 6

Where can I purchase your products locally?

Accepted Answer

Great question! We are located in several retail outlets throughout Michigan. Click on our 'Find Our Products Locally' tab in our website menu for a listing of all of our current retail locations. We also provide Nationwide Shipping of our BBQ Sauces, Rubs, and branded Merch.

Question 7

Can I order Fat Matt's online?

Accepted Answer

No. At this time, we do not currently offer online ordering for our Food Truck menu. You have to come visit us in person. We promise it will be worth it! :)

NATIONWIDE SHIPPING

FREQUENTLY ASKED QUESTIONS

Frequently asked questions